Delivery & Refunds - Waterproof Lab

Delivery & Refunds

How to order
Make sure that you are logged into our website https://shop.waterprooflab.co.za, you will need to register if you do not already have an account. When you place your order make sure you select the correct shipping option and confirm the delivery details at checkout.

Shipping/Arrival Time
Orders are shipped, on average, within 1 working days from the time that the order is placed. Therefore your orders should be received within 2-7 weeks from the time that you place your order.

Payment/Credit
Credit card: we accept all major credit cards.

Returns
You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.

We cannot accept items for return that have been opened or used.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Once we receive a return from you or your customer (with all of the proper information), we will credit your account and notify you. It is your responsibility to notify your customer that the product has been successfully returned and it is your responsibility to credit your customer.

Cancel Your Order
To cancel your order, please send an email to shop@waterprooflab.co.za within 12 hours of placing your order. If your order has already been processed, shop.waterprooflab.co.za is not responsible for any shipping charges incurred.
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Fraudulent Orders
shop.waterprooflab.co.za is not responsible for fraudulent orders. It is the responsibility of our customers to verify billing information before placing the order.

Damaged Product Claims
Each package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the products is damaged, the customer may file a claim with us to investigate the situation.

The claim process is below:
After receiving the claim, shop.waterprooflab.co.za, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with our courier partner on behalf of the customer, that our courier partner didn’t deliver the product in a safe manner. If funds are returned to us from our courier partner, we will credit the customer’s account for the product. Successful claims, if granted and successful, can take anywhere from 1 week to 3 months.

Out of Stock Items
If an item is not in stock, it will be indicated in our store and not available for purchase. If a specific order cannot be completed in full. You will be notified via email for any item that is out of stock and a credit will be issued to your account/credit card. It is your responsibility to contact and credit your customer.

Legal disclaimer
We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.

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